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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Judy Harbin

Judy Harbin

June 11, 2025

5  out of  5
rating by Judy Harbin
"Brandon was responsive, courteous, informative and provided excellent customer service. Thank you !!!"
We responded:
"Thank you for your review, Judy! I'm happy to hear that Brandon provided you with such excellent service. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Dallas Falcon

June 5, 2025

5  out of  5
rating by Dallas Falcon
"I have been a customer of StateFarm Insurance for over 35 years. While I know I can get my car and home insurances elsewhere for lesser cost (some times a lot lesser from companies that I never heard of), it is the availability, response and care from StateFarm that kept me going back to them despite moving a few times across states. My current agent, Gene Wolfgram (Frisco, TX) and his team continue to impress me with quick response, prompt and fair damage payments, personalized attention and availability when needed."
We responded:
"Thank you, Dallas, for your loyalty and for sharing your experience! I'm happy to hear that Gene and the team have consistently provided the service and attention you value. Your trust means a lot to us, and we're committed to maintaining that level of care. Let us know if there's anything else we can assist you with!"
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Jennifer Nguyen

May 30, 2025

5  out of  5
rating by Jennifer Nguyen
"I had the chance to work with Brandon Licon from State Farm on recent purchase on my home insurance. I cannot express enough what a wonderful and positive experience I’ve had with this young salesman. He was kind, courteous, understanding and best of all - not pressured and/or pushy at all! He was patient and took the time to understand my needs to provide me with a fair assessment! These wonderful qualities are rare to find these days. Thank you, Brandon for the wonderful attention and services you have provided for me and my family. Much appreciate You!!"
We responded:
"Thank you, Jennifer, for sharing your experience! I'm glad to hear that Brandon provided such attentive and courteous service during your insurance purchase. It's great to know he took the time to understand your needs and offered a fair assessment. Your appreciation means a lot to us. If you have any further questions or need assistance, feel free to reach out."
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John Mc

May 9, 2025

5  out of  5
rating by John Mc
"Needed to replace my house insurance with a different underwriter ASAP. Brandon was great; very knowledgeable and answered all of my questions. He had very competitive rates, and from a reputable company. Also took the opportunity to reprice my auto policies, which saved some $. Would certainly work with him again."
We responded:
"Thank you, John, for sharing your experience! I'm happy to hear that Brandon was able to assist you with your insurance needs and provide competitive rates. It's great to know that you also saved on your policies. We're here for any future questions or needs you might have!"
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Tom VanHootegem

May 5, 2025

5  out of  5
rating by Tom VanHootegem
"Gene carefully and thoroughly explained my insurance options. I am very confident that I now have the right home and auto insurance coverages."
We responded:
"It is always a pleasure to hear that you feel confident in your home and auto insurance coverages! Our team is dedicated to providing top-notch service and ensuring you have the right coverage for your needs! Thank you for sharing your positive experience! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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Sabina Jones

April 23, 2025

5  out of  5
rating by Sabina Jones
"The tech person was very helpful and patient with me."
We responded:
"Thank you, Sabina, for sharing your experience! I'm glad to know that our tech person was able to assist you with patience and helpfulness!"
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Hannah Dewey

April 23, 2025

5  out of  5
rating by Hannah Dewey
"Extremely impressed with Brian’s ability to help myself and fiancée out with insurance policies. He was always polite and nonjudgmental about any questions we had for the list of policies he provided. He got everything in the same day and was in constant communication with us. Would absolutely recommend to anyone looking to switch from another insurance plan or looking to start!"
We responded:
"Thank you, Hannah, for sharing your experience! I'm glad Brian was able to assist you and your fiancée with your insurance needs. It's great to know he provided prompt service and clear communication. We appreciate your recommendation and are here for any future questions or needs you may have!"
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Chris North

April 23, 2025

5  out of  5
rating by Chris North
"Started a policy with Brian and he was extremely helpful both in explaining all coverage options and getting everything set up quickly the same day. Switched from another insurance company and was extremely impressed with Brian’s customer service compared to what I had grown accustomed to."
We responded:
"Thank you, Chris, for sharing your experience! I'm glad to hear that Brian was able to assist you effectively and provide excellent service. It's wonderful to know that the transition from your previous insurance company was smooth and satisfactory. If you have any questions or need further assistance, please feel free to reach out."
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Arkadiusz Czerwiński

April 22, 2025

5  out of  5
rating by Arkadiusz Czerwiński
"I recommend Gene Wolfgram - State Farm Insurance Agent as an insurance company. They have great prices. I was able to see for myself how professional their service is. I would also like to thank Brenda who was always helpful and professional."
We responded:
"Thank you, Arkadiusz, for your recommendation! I'm glad you found our prices competitive and our service professional. Brenda will be delighted to know her assistance made a positive impact. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Umair H

April 11, 2025

5  out of  5
rating by Umair H
"I had a great experience working with Brandon Licon! He was super helpful every step of the way, answered all my questions, and made the whole process smooth and stress-free. He also got me a great deal, which I really appreciated. On top of that, he’s just a great person to talk to—friendly, professional, and genuinely cares about helping his clients. Highly recommend Brandon if you're looking for a solid State Farm agent!"
We responded:
"Thank you, Umair, for sharing your positive experience! I'm glad to hear that Brandon was able to assist you effectively and make the process smooth and stress-free. It's wonderful to know that his friendly and professional approach made a difference. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Prakash Thomas

March 29, 2025

5  out of  5
rating by Prakash Thomas
"I worked with Brandon Licon at State Farm for Home and Auto Policy Insurance at the time of renewal. Brandon was exceptional in his service. He was extremely patient and never pushy. He was always upfront and clear with the quotes and pricing of the policy. This helps to budget expenses for the month. I was a State Farm customer for a long time and was satisfied with them however after Covid they raised the premiums drastically. I had called my agent to explore reducing the rates at that time. I did not get a favorable response and hence was forced to leave State Farm for All State who provided cheaper rates. So when Brandon initially reached out I was skeptical but he proved me wrong and I am glad he persisted in winning my business with his honesty and truthfulness to do the best for me and my family. Thank you Brandon and State Farm."
We responded:
"Thank you, Prakash, for sharing your experience! I'm happy to hear that Brandon provided exceptional service and was able to assist you with your Insurance. It's great to know that his honesty and clear communication helped regain your trust. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!"
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wendie wehner

February 21, 2025

5  out of  5
rating by wendie wehner
"Drew was so helpful in all areas from automobile to homeowners insurance….and so pleasant to work with … Wendie"
We responded:
"Thank you, Wendie, for your wonderful feedback! I'm happy to hear that Drew was able to assist you with your insurance needs. It's great to know you found working with him pleasant. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Sriram R

February 10, 2025

5  out of  5
rating by Sriram R
"Brian was super helpful and he went that extra mile to ensure I got my insurance and he guided me the right things to be included.Way to go and wonderful support by state farm"
We responded:
"Thank you, Sriram, for sharing your experience! I'm glad to hear that Brian provided such helpful support and went the extra mile to assist you with your insurance needs. It's great to know that you felt guided in the right direction. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Dennis King

February 5, 2025

5  out of  5
rating by Dennis King
"Brandon was so much help. He was able to quickly get the policy I needed and with some discounts."
We responded:
"Thank you, Dennis! I'm glad Brandon was able to assist you efficiently and secure the policy you needed, along with some discounts. We appreciate your feedback and are here for any future insurance needs or questions you might have."
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Stoney Skidmore

January 30, 2025

5  out of  5
rating by Stoney Skidmore
"Brandon was very helpful and was able to save me some money on car insurance."
We responded:
"Thank you, Stoney, for sharing your experience! I'm happy to hear that Brandon was able to assist you and help save on your car insurance. Our team is always here to support you with any future needs or questions."
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Michael Marcin

January 30, 2025

5  out of  5
rating by Michael Marcin
"Really great customer service, saved me a ton of money, answered all my questions and executed very quickly. Worked with Brandon, who got me an even better rate than the web estimate and was super helpful."
We responded:
"Thank you, Michael, for sharing your experience! I'm happy to hear that Brandon was able to assist you effectively and secure a better rate than expected. It's wonderful to know that our team's quick execution and helpful service made a positive impact. If you have any more questions or need further assistance, feel free to reach out anytime."
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Acolt01

November 18, 2024

5  out of  5
rating by Acolt01
"I had the pleasure of working with Chris, and they made the process of switching plans easy and painless. Parents have been with this office for years, and I'm glad that I can continue to use them for my own insurance moving foward. Thank you a bunch!"
We responded:
"Chris is a valuable part of our team, and I'm glad to hear they made your transition smooth and easy. It's wonderful that your family has trusted us for years, and we're happy to continue providing you with the same level of service. If you need anything in the future, we're here to help! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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Ashley Welch

October 20, 2024

5  out of  5
rating by Ashley Welch
"The process was super simple and everything was explained in simple terms! I had a great experience setting up insurance with them."
We responded:
"Ashley, thank you for your wonderful review! I'm glad you found the process simple and the explanations clear. It's great to know you had a positive experience setting up your insurance with us. If you have any further questions or need assistance in the future, our office is here to help. - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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nithin b

September 23, 2024

5  out of  5
rating by nithin b
"It was great experience. I recently had the pleasure of working with the team at State Farm, and I couldn't be more impressed! From the moment I reached out, they were incredibly responsive and attentive to my needs. They took the time to explain my options clearly, helping me find the right coverage for my situation. The staff is friendly and professional, making the whole process smooth and stress-free. I highly recommend State Farm for anyone looking for reliable insurance and outstanding customer service!"
We responded:
"Thank you, Nithin, for sharing your wonderful experience! I'm glad our team could provide the responsive and attentive service you needed. It's great to know that the clear explanations and friendly professionalism made the process smooth and stress-free for you. We truly appreciate your recommendation and are here for any future insurance needs you may have. - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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Bennett Lynda

September 20, 2024

5  out of  5
rating by Bennett Lynda
"Both Gene Wolfgram and Michelle Sturm were friendly, welcoming and very informative in my recent conversations while shopping for both homeowners and auto insurance. There was no hard sell, just questions on my needs and informative answers. This was a very comfortable experience and I am happy with the service. Thank you to both Gene and Michelle."
We responded:
"Thank you, Bennett, for sharing your positive experience! I'm glad that our office was able to provide you with the friendly, welcoming, and informative service you were looking for while shopping for homeowners and auto insurance. It's great to know that you felt comfortable and well-informed without any pressure. If you have any further questions or need assistance in the future, our office is always here to help! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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Luis Olloqui

August 27, 2024

5  out of  5
rating by Luis Olloqui
"Brian its a super agent. He got me a better coverage with a much lower premium. I am paying much less that with my previous agent. Always responsive and looking out for your best deal. Highly recommended."
We responded:
"Luis, thank you for your wonderful review! I'm glad Brian could help you find better coverage at a lower premium. If you need any further assistance, we're here to help! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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Danny Emery

August 9, 2024

5  out of  5
rating by Danny Emery
"Quick and easy service with Rob! Sent my parents to him as well and they are switching to StateFarm. Great rates!"
We responded:
"Hey Danny, thanks for the awesome review! I'm glad Rob could provide quick and easy service for you. It's great to hear your parents are switching to State Farm too! We appreciate your recommendation and are happy you found our rates great. If you or your parents need anything else, we're here to help! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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David Dong Ho Yu

July 30, 2024

5  out of  5
rating by David Dong Ho Yu
"Thank you for always providing great suggestions. I recommend Gene Wolfgram as the best insurance agent."
We responded:
"Hi, David! Thank you for the praise for Brian! He is a vital part of the team and we value how much he cares about all our customers. Thank you for giving us the chance to help you with your auto and home insurance needs. We value you for letting us be your good neighbor!"
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Eddie Cuba

July 26, 2024

5  out of  5
rating by Eddie Cuba
"Shopped around with a few insurance agencies and decided to go with Gene Wolfgram state farm because of Rob. He was patient and explained coverages well and made great suggestions."
We responded:
"Hi Eddie, thanks a bunch for your awesome review! I'm really happy you chose our office for your insurance needs. Rob is indeed fantastic, and I'm glad he could assist you with patience and great suggestions. If you ever have more questions or need further assistance, we're here for you! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"
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D S

July 23, 2024

5  out of  5
rating by D S
"In sum, I called Gene's office in panic mode because I needed auto insurance urgently due to the purchase of a new vehicle. Not being from Texas, I had no knowledge of the minimum/maximums for the policy or what's required here. Rob took the call and took excellent care of my situation. We went through all the coverage amounts, he recommended coverage and maximized the quote with discounts available to me. He even suggested renters insurance and although I already had a renters policy, it turned out that, it was substantially cheaper through state farm than the other insurance company I had. I immediately canceled my renters and bundled with state farm. It also substantially reduced my auto insurance policy and considering i just purchased a vehicle, every cent of savings counts. All because of Rob. He really took the time to explain the policy, changes, charges, all of it. When they say "state farm is there" 100% believe it. NO KIDDING! they truly are. Thank you Rob. 😊 My family and I appreciate you."
We responded:
"Thanks a ton for sharing your experience and becoming part of the Gene State Farm family! I'm so glad Rob could help you out during such a crucial time. It makes myself and the team happy to hear that he was able to explain everything clearly and find you some great savings on both auto and renters insurance. Your kind words mean a lot to us, and we're here for you and your family whenever you need us! - Gene Wolfgram - State Farm Insurance Agent, Frisco, TX"